I have embedded forum software into our website using Yet Another Forum (ASP.NET plugin which you can see on our site at http://labslice.com/Forum/). It works just fine, but obviously needs a bit of maintenance, especially as it's not common to embed it within a site.
But looking at other startups I am stunned by the amount of use of UserVoice (http://UserVoice.com) as an external feedback solution. So I guess my question is... Is this just a short-term trend, or is outsourcing of website forums a good long term idea? It took a bit of effort to integrate YAF, but I am happy to scrap it if it seems that these feedback panels are a better long term solution.