If I was to build a free hosted customer support service, would anyone want to use it? i.e Community powered customer support platform (post public), with company help desk ticket support (post private).
- Free – 1 agent free, fully featured (all features of standard plan)
- Standard – monthly fee/per agent
- Professional - monthly fee/per agent, custom features.
Note: the reason I want to build it, I want to use the software myself; I could use the competitor's software but its missing features that I want and don't want to pay $50-$300 per agent per month yet still missing features.
EDIT: No advertising.