We just got our very first medium/large size client.
They are opening a new company which operates around a web application that will be entirely developed and maintained by us.
We have been asked to create a partnership proposal, that if accepted will end in a contract signed by both companies.
The client wants us to dedicate X amount of work hours, per month, to their software.
They also want us to provide an “emergency” support in case something urgent happens on a weekend, holyday or evening.
During these hours we will be providing the following services: full development of the application, application planning and architecture, layout design, usability tests, support to eventual bugs and issues, maintenance and data backup, regular training to the client full-time employees, web marketing, website development and maintenance, graphic design, search engine optimization.
Our current relation
We have already made some works for them (including the very basic, release version of the application).
In fact, they want us to do many more works for the other companies (we have already done some small ones), which can also result in more “contracts”.
We actually don’t know how big these guys are, because instead of a big company they own at least 4 small and one medium company… that we know of… but there are high chances that they do own some more small companies.
Our very small startup is just a couple of months old, and is focused on web development, marketing and IT solutions.
We are based in the south of the Portugal (the minimum wage here is 475€)
We already have some years of experience in the field, mainly developing medium to large web applications for big companies (when we were their employees).
How much do you think we should charge per hour?
What special conditions do you think we should do?