|
I'm working on a software app that I will sell online. I'm going to go with the "release-early, iterate quickly" plan, so rapid customer feedback is all-important. I'm looking for a web app for my site that can handle any or most of the following: forums, feature suggestions, bug reporting, voting on features, release notes, mailing list. I'm just starting off so I don't need something enterprise level - just something to get the momentum going. |
|||
|
|
http://uservoice.com for the front end |
|||
|
|
is what you want. There is a free version that allows 100 voters and 1 forum. Once you need more then that you can upgrade accordingly. But this is great as a start. |
|||
|
|
|
uservoice or getsatisfaction - i prefer the former |
|||
|
|
|
I'm not sure there's one tool for 100% of the above. For example, there's UV and GS as suggested here but they're useless for release management. Which is fine! Just know that you'll have to piece together a few things. FYI since others have avoided "releases," I suggest a blog -- easy to post updates and easy for your customers to subscribe via RSS or email as well as search an archive. Same with a mailing list -- consider having that just be "your blog with comments." If you want lots of discussion on the mailing list, use forums instead -- it does the same thing but Google will index it, etc.. |
|||
|
|
|
I'm in the same boat. Been looking at Uservoice for certain things and ZenDesk for others. Will probably end up using a combination of the two. |
|||
|
|
|
connectnow.acrobat.com for screen sharing |
|||
|
|
|
Google Analytics to see which pages are getting hit. Kiss Metrics to be able to easily ask users what they want. Uservoice.com is good for Q&A forums. It'll save you a bundle in support costs. Use a wiki for registered users. It will provide them a way to capture knowledge which your product or documentation didn't make easy or obvious. |
|||
|
|
