There are 3 partners in my company. One of them has been causing some problems lately and has made some mistakes that has caused problems for many of our company's clients. I have had to send out approximately 6 apology emails to various clients in the last 6 months on account of mistakes this partner has made.
Every time I ask him about the errors, it is always by some crazy circumstance that this mistake happens and it is almost always something that was out of his control. Recently it also seems like he has been lying to try to save face. The worst part of this situation is that although the mistakes may have been honest, he has not once apologized for anything he has messed up. As I said before, it was always outside circumstances that caused the issues.
Although this partner means well, and is usually a nice guy, I fear he may not be able to provide the quality of service to our clients that we need.
The questions I have are:
- At what point do I know that this person is not capable of handling his current responsibilities?
- Any advice on a course of action I should take in this situation?
- Although this has not been seriously considered, what are the issues involved in firing a partner in an LLC with 30% ownership.
Any advice would be greatly appreciated.