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My start-up is in idea stage. Before execution gets too far, I'd like to have my core values and mission statement finalized. Any advice, examples, templates or strategy to share?

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8 Answers

I'm happy to share our process around this. We started by reading a lot of examples of others' Guiding Principles (which include core values and a mission statement), thinking hard about what we want to do and talking about it at the board level. I then constructed some preliminary concepts and spend individually or in pairs with everyone on the team, getting buy-in and feedback. Eventually, we came up with a set of values we could all rally around (which was made much more challenging than if we had done it when there were only the couple cofounders, but a necessary process).

I detailed a bit more about the results of that process here - http://www.seomoz.org/blog/establishing-guiding-principles-at-seomoz

I have to say, though, when you're very early in a startup, be ready to get flexible about mission and core purpose. We've evolved 5-6 times over the last 6 years and every time it's been good. Part of me is almost happy we took our time getting to a slightly more mature stage before adopting these.

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This is the exact framework I was seeking and didn't know it until I read your answer. Thank you! I should have realized going back to From Good to Great would be in order. Muchas Gracias! – Amanda McGuckin Hager Oct 14 '09 at 17:43

"Why did you start the company in the first place?". Exploring this question can help reveal many values that you and the team truly believe.

If your idea is still in its idea stage, don't worry too much about formalizing mission statement. It is only useful once you have few people around and need to transfer the values.

Core values should come from within. Something you and the core team truly believe. Give you example. One of our core values is "Obsessed about users". It initially came from my frustrations of dealing with companies that don't care about me (users) - support and their products. We didn't make those up. Since then, it has guided us along the way in many things we do because we truly believe on it.

I've worked in few companies before i started my own. They all have "cool mission statement". Vision, mission. Whatever you call it. It's all useless because no one truly believe in it.

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Thank you for your comment. I enjoyed your perspective. That said, what are your thoughts around "Keep It Simple" as a Core Value? – Amanda McGuckin Hager Oct 14 '09 at 17:44
Is "Keep it Simple" help you (or anyone in the organizations) in making decision? Give you famous examples: Southwest. Their core value is 'We are THE low-fare airline'. So, in making decision. Should we serve peanuts or chicken-caesar salad? Easy. Peanuts. Because, serving salad will stir them away from 'THE' low-fare airline. Check out this book. It's worth reading: Made to Stick (Chip Heath & Dan Heath), Southwest example is page 28. HTH – Hendro Wijaya Oct 21 '09 at 22:44

Core values come from the tone you set and whether you practise them consistently....

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That is my goal :) Thank you for your comment. – Amanda McGuckin Hager Oct 14 '09 at 17:39
Thank you for this Mark. It is my goal to practice my core values consistently. I am attempting to architect them in such a way that they can apply to the majority of decisions made. And 100% of the "big" ones. :) – Amanda McGuckin Hager Oct 14 '09 at 17:46

Mission for a startup can be based on "What were we thinking when we were raising money" ex: We want to build the best underwater fire fighter in the world. The mission could evolve / change with our business

Core values - These are irrespective of the business, product etc....These do not change....these are underlying pillars..... ex: do not lie ex: the ten commandments ex: First and fore most we are responsible for our patients, doctors, nurses, mothers, and fathers.....This is not verbose but something similar from Johnson and Johnson...

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Agreed 100%. And the exact reason I want to get these ironed out now, as the company grows and "shiny objects" distract, I want to have something to always come back to - the core values. Thanks for sharing this! – Amanda McGuckin Hager Oct 14 '09 at 17:35

The standard trifecta are the: Mission, Vision and Values statements. These are the traditional ways to communicate your culture. The one that I think is a lot better comes from Guy Kawasaki. It's the Mantra.

Most people don't remember the Mission, Vision and Values but they can remember a Mantra. The Nike example above shows their Vision and Mission, which most of us did not even know but we do know Nike's Mantra: Just Do It!

Along with the Mantra, you have to set the example for the kind of culture you want. Walk the walk, talk the talk and live the culture. No words on a page can replace that.

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Love this advice - thank you! – Amanda McGuckin Hager Oct 14 '09 at 17:31
Thanks. We struggled with the whole Mission, Vision and Values at my company and decided that what we really needed was a Mantra. – Jarie Bolander Oct 15 '09 at 16:39

The easiest and most authentic way to generate your corporate values is to start with your personal values. Ask the leaders of your organization (even if it's just you or you and a partner) to articulate their personal values and how they came to be adopted. What you'll get is often an abbreviated "story of my life." Why? Because values are behavior and most of our behavior is learned. From there you find the few (no more than, say, five) that are most vital to your business. But take pains to make sure the wording you choose can be spoken without resorting to a "corporate voice." If these are born of personal experience and you want employees to adopt or endorse them, then they should sound personal and translate easily.

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We put together an article about writing mission & vision statements years ago. The underlying idea is that these statements express the DNA of your company and help create a unified direction that everyone in the company can follow.

Vision: this is a powerful, big picture statement summarized into a single phrase or sentence.

Mission: sets out what you are going to do to accomplish your vision.

Here is an example from one of the world's brand leaders:

Nike Vision: "To bring inspiration and innovation to every athlete in the world"
Nike Mission: "Innovate for a better world"

I think it's important to be authenitic when developing these statements. Sometimes people will project what they would like to be onto their mission & vision statements, but that may not necessarily reflect who they are likely to be. When you are done these statements should resonate your unique DNA.

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It is my intention to get these down now, and it is very important to me to be authentic. (I wouldn't have this any other way.) This example gives me some framework to put around that process. Thank you for sharing! – Amanda McGuckin Hager Oct 14 '09 at 17:33

Who, what, when, where, why and how are the core questions that should be answered before you really get started. Building on what others have responded, there are different ways to do it, but I'd suggest starting with a "passion statement". In many ways this is related to a high concept pitch or mantra, but really defines why your organization even exists in the first place and mission statements, core values, and vision all fall in line after you resolve what you are passionate about as an organization.

Consider the Declaration of Independence as a very formal passion statement but what can we all remember and take away from it? That the Founders were passionate about life, liberty and the pursuit of happiness. The Constitution contained the mission statement (preamble) and the vision (how the government would operate and what it could and would do) and the Bill of Rights contained the Core Values (the principles upon which consensus was built that would help guide everyday governance and decision making consistent with the passion statement). Hope those give you some good ideas and the concepts to think about.

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