Tell me more ×
Answers OnStartups is a question and answer site for entrepreneurs looking to start or run a new business. It's 100% free, no registration required.

Using an external service for delivering your emails can take a lot of load off your shoulders if deliverability is a must. Services like Sendgrid and Postmark have pre-configured, whitelisted servers so that your email ensures passage by spam sifters. However, such services are generally pretty expensive, too, especially if you are a high-volume sender.

Do you use an email deliverability service? If so, what service? Why or why not?

share|improve this question

3 Answers

Having whitelisted servers is a minor plus, but why aren't your own servers whitelisted? In addition, isn't there a large chance that a servce sending emails for thousands of different compaies is going to attract a spammers?

Finally, whitelisting servers says nothing about your actual email content. Most spam filers look at the actual content of the message. If your content is considered bad, your email is spam no matter who sent it. Many spam filters these days consider any delivery URL to be spam, shich makes it a challenge to send software delivery emails.

We send our delivery emails from two independent email servers to ensure delivery.

share|improve this answer
1  
@Gary E: a) The merits of whitelisting are debatable, true. But you generally cannot whitelist your own servers. Large providers like Hotmail, Yahoo etc run "approved sender" programmes, but companies with smaller mail volumes and no deliverability staff generally can't join these. b) Regarding the deliverability company sending spam without knowing, that could of course happen. But their reputation and business depends on discovering this, and quickly kicking the spammer out for a Terms of Service violation. – Jesper Mortensen May 15 '10 at 22:43
1  
It is quite possible to whitelist your own servers. I know many businesses that spend large amounts of time on this. I consider it a waste of time. You are much better off spending you time on controling the message you send out so the message itself does not qualify as spam. – Gary E May 16 '10 at 4:14

Disclaimer: I am working on a cloud-based email relay (similar to SendGrid) that is in beta right now (and free for the time being, if you're interested in evaluating).

Whitelisting and content are both variables in identifying if email is spam, neither is a fix-all, but you need to make sure you have done both (and other work, like getting your email DKIM signed).

Email Service Providers, like SendGrid, Postmark, and ourselves all have different ways of ensuring the quality of the email leaving our servers. By leveraging our own internal methods for protecting our reputation at the server level and by working with the biggest ISPs (like Hotmail, Yahoo!, AOL, etc) to get whitelisted, we can save you the trouble of having to maintain that deliverability staff or email servers.

share|improve this answer

I use (and know the founders of) SendGrid. Transactional email deliverability is fantastic, using it for truncation is fun and sending email blasts from mail.app is an added bonus.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.