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Are there any suggestions on a survey application I can use to pop up when someone is exiting my site? I am trying to get all the information I can to learn how to improve my web application. I just saw one that knew my first visit and came up with the survey but upon returning it must've known I already was there and said I didn't want to do the survey, so it didn't ask again. Perfect. Of course except now I can't see what tool they were using.

Suggestions would be greatly appreciated.

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I would think this is a REALLY bad idea. I hate popups when I am trying to leave a site. Very bad. – TimJ♦ May 1 '10 at 20:24
Point taken. I haven't finalized the decision to do this. We'll see.. – Chris May 1 '10 at 20:41
I can't think of too many better ways to guarantee that I will never go to a site again. I'm not trying to rain on your parade and maybe there is a legitimate need for it on your site, but that is my personal preference. – TimJ♦ May 3 '10 at 0:05

3 Answers

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If somebody is leaving your site, chances are that they won't take the time to fill out a survey. I know I would just ignore them. A better way would be to use some web analytics and find out the part of your site where most people leave. This may require some site re-design to get good data, but it will be worth it.

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We do this already in terms of the analytics. I'm sensing a trend overall! – Chris May 3 '10 at 23:42
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Clear your cookies in your browser and visit the site again. You may see the survey again.

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I tried but it still didn't appear. – Chris May 1 '10 at 20:41
What's the site with the survey you like? – jorgem May 2 '10 at 14:48
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Try using a different web browser. Maybe the survey will pop up then. If it doesn't, they might be using your IP address, so you could try a work computer. Or it could just be that the survey comes up randomly or only after you do something on the site that triggers it.

Although, I agree with Tim. I absolutely hate getting a popup when I'm trying to leave a site. I doubt many people actually take the time to fill them out, I know I don't. Sorry, probably not the answer you were looking for :-(

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